Refund & Returns Policy
To request an exchange or order cancellation click HERE.
Product must be returned to us within 3 days from the date it has been delivered to the customer. Product must be returned with all tags attached in its original condition along with all packing material, courier receipt, invoice & other papers.
You can inform us of your decision by e-mail at email@example.com or request return HERE.
Once the Product is received to the company successfully, Todo E Services will instantly initiate the refund to your source account or chosen method of refund within 5 working days.
Order cancellations are excepted only until the order is not shipped. Once the order has been shipped, it cannot be canceled. Once the cancellation is accepted, the refund will be processed within 5 business days from the date of cancellation acceptance.
We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
The approval of exchange of the same item with another color or different size will depend on the availability of that item. We request to you send your exchange details to our email.
We will schedule the pickup of the item.
Conditions for return or exchanse:
In order for the goods to be eligible for a return, please make sure that:
- The goods should be delivered in last 3 days.
- The goods should not used and should be in original condition.
- The goods are in the original packaging.
The following goods cannot be returned:
- The supply of goods made to your specifications or clearly personalized.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
We’ll schedule the pickup of the item for the return or exchange. The pickup agent will supervise the item before pickup for the conditions mentioned above.
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail at firstname.lastname@example.org.